Refund policy

RETURN AND REFUND POLICY

We want this to be simple and fair.

You have 30 days after you receive an item to request a return. After that, we can’t take it back.

What we can take back Unused items, in the original condition and packaging, with your order number. Ask us first. If we approve the return, we’ll tell you where to send it.

Send approved returns to: Sovereign Supply Co. 2005 N Lake Dr Greenville, TX 75402

What we can’t take back

• Food or food kits
• Opened kits
• Equipment that’s been used or installed
• Items missing parts or packaging
• Anything sent back without approval

Those items aren’t resellable, so we have to hold that line.

If something arrives wrong If it’s damaged, defective, or we sent the wrong item, email us right away. We’ll make it right.

Shipping on returns If you’re changing your mind, return shipping is on you. If we made the mistake, we’ll cover it.

Exchanges We don’t do direct exchanges. Return the original item, and if it’s approved, order the one you want.

Refunds Once we get the item back and confirm it’s returnable, we’ll refund your original payment method within 10 business days. Banks sometimes take a little longer to show it.

Questions: hello@sovsupply.com